Outdoorsy Hill Country Rules and Regulations

As of Jan 12, 2024 

Cancellation & Change Policy

30 day advance notice for refund.
$100 cancellation fee per tent is deducted from any refund.

Check-in & Check-Out Policy

The check-in time begins at 4 PM, and guests are required to check out by 10 AM. While early check-in requests cannot be guaranteed, we will promptly inform you if your room is ready before the standard check-in time. Late checkout until 1 PM is possible, subject to availability, for an additional fee of $75.

Group Cancellation Policy

Applies to organized groups with a single coordinator responsible for contracts and invoices.

A 25% non-refundable deposit is required for all group reservations, with the balance due 30 days before arrival. Cancellations within 30 days of arrival are non-refundable.

No Show

Any guests who have yet to show up to check in by 10pm on the day of their check-in, and who have yet to make prior arrangements with Outdoorsy Hill Country staff, will be considered a no-show. Any no-show guest shall immediately forfeit the entire cost of their stay, and management reserves the right to re-book the reservation for another guest. If a no-show guest arrives after a no-show determination has been made, management is not required to accommodate such guest.

Occupancy Policy

  • Luxury tent, suite: Maximum of 2 individuals. 
  • Luxury tent, lodge: Maximum of 4 individuals.

Minimum Stay Policy

A minimum stay of 2 nights stay is required, while holiday and event weekends may necessitate a minimum stay of 3 nights or more.

Children Policy

Outdoorsy warmly embraces families and guests of every age. We kindly request that our younger visitors demonstrate respect towards their neighbors, the staff, and the property during their stay at Outdoorsy. We also ask parents to keep a watchful eye on their children.

Dog Policies

  • Outdoorsy extends a warm welcome to well-behaved dogs accompanying their owners, subject to an additional fee of $75. Each reservation allows for a maximum of two dogs, with an individual weight limit of 80 lbs. Guests bringing their dogs are kindly requested to review our Dog Policy outlined below before checking into Outdoorsy. Dog accommodations must be reserved online.
  • Dogs must be kept under owner supervision on a leash with a maximum length of 6 feet and should not be left unattended. Guests are required to clean up after their dogs, ensuring proper disposal of dog waste in designated receptacles. Dogs that are noisy, vicious, or unruly are not permitted. Outdoorsy holds dog owners accountable for any injury or damage caused by their dogs and is not responsible for such incidents.

Good Neighbor Policy

  • Quiet hours are observed from 10 PM to 8 AM, during which amplified sound or music is prohibited.
  • We kindly ask guests to be considerate of others in the vicinity. Disruptive or loud noises are strictly prohibited at all times. The use of profanity or engaging in violent behavior will not be tolerated. Guests who display inconsiderate behavior may be asked to leave.

Smoking Policy

Outdoorsy maintains a non-smoking policy on its premises. Smoking inside accommodations will result in a minimum cleaning fee of $350.00 being charged to your account. This non-smoking policy encompasses cigarettes, cigars, cannabis, e-cigarettes, as well as the burning of candles or incense.

Forms of Payment

We welcome all major credit cards for payments. Please note that we do not accept cash or checks for deposits or payments of goods and services during your stay at Outdoorsy.

Deposits

A deposit equal to the full amount of your stay will be taken at the time of booking.

Authorization for Incidentals

During check-in, a pre-authorization of $150 will be placed on your credit card for potential in-room incidentals. Upon your departure, any charges related to room incidentals will be accurately billed to your credit card.

Damage or Missing Items

Any items damaged or missing in your accommodations, as a result of you or your guests during your stay, will be evaluated, and the corresponding charges will be billed to your credit card accordingly.

Reservation Cancellation By Property Policy

Outdoorsy retains the right to cancel a reservation for unforeseen reasons. Should a reservation cancellation by Outdoorsy be deemed necessary, we will, at the guest’s request and subject to availability, either reschedule the reservation or proceed with a full cancellation and refund.

Taxes & Fees

Applicable taxes based on the nightly room rate will be added to all accommodations.

Changes in Offering & Incidentals

Amenities and services may change without prior notice. The assurance of specific unit numbers is not guaranteed and is subject to alteration. However, we will make every effort to accommodate specific requests.

Security

Outdoorsy disclaims responsibility for lost, stolen, or damaged articles. Please promptly report any issues with your site to the onsite team. We strictly adhere to all state, county, and local laws. By Texas law, the legal drinking age is 21 years, and identification is required for all individuals purchasing or consuming alcoholic beverages.

Communications & Correspondence

By choosing to stay with us, you grant consent to receive marketing, promotional, and sales emails, as well as direct or automated emails related to your stay. You retain the option to opt out of this communication at any time.